TERMS AND CONDITIONS

Thank you for shopping with Cool Gray Ltd. Here is a list of details you’ll need to know before placing an order with us.

PAYMENT

We are currently accepting payment via debit/credit card via the secure STRIPE payment gateway. To use a debit or credit card, simply enter your card information when prompted, and your account will be securely charged.

SHIPPING

We ship once a week on Fridays from England via Royal Mail for customers in the UK, and via Royal Air Mail for customers outside the UK.

RETURNS

At this time, we do not offer returns or exchanges.

DUTIES/TAXES

International packages may incur taxes/duties. Please familiarise yourself with your country’s fees before placing an order. Cool Gray Ltd. is legally obligated to enter the full value of orders on customs forms.

PRIVACY POLICY

Cool Gray Ltd. respects your right to privacy. Accordingly, payments are processed securely and your information is solely used to process your order and will never be shared or sold to third-parties.

COPYRIGHT & USAGE

You are welcome to use our product photos on your blog or site as needed. If you do, please link back to our homepage or the product page. Photos may not be used for any other purpose and may not be altered. All content on this website is copyrighted. High resolution product photos are available upon request.

CANCELLATIONS

We will try our best to fulfil every order as specified in our terms, but delays and cancellations may occur for reasons beyond our control. We reserve the right to cancel any orders for any reason, refunding our customers for the full amount immediately.

ASSISTANCE

For any further assistance, please get in touch at hello@lyramagazine.co.uk.